Personalized Learning.
Flexible Scheduling.
Guaranteed Results.

Effective Date: October 22, 2025

Arena Tuitions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out inquiry or contact forms
• Register for classes or demo sessions
• Communicate with us via phone, email, or WhatsApp
• Subscribe to our newsletters or updates

This information may include:

• Student name and class/grade
• Parent/guardian name and contact information
• Email address and phone number
• Subject preferences and academic information
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data and usage patterns

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide tutoring services, schedule classes, and communicate about lessons
• Communication: To respond to inquiries, send updates, and provide customer support
• Improvement: To improve our website, services, and user experience
• Marketing: To send promotional materials, educational content, and special offers (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Analytics: To analyze usage patterns and optimize our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website or conducting our business (e.g., payment processors, communication platforms)
• Legal Requirements: When required by law, court order, or government regulation
• Protection: To protect our rights, property, safety, or that of our students and staff
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: With your explicit consent for any other purpose

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data storage and encryption
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Children's Privacy

Our services are intended for students, and we collect information about minors only with parental consent. Parents/guardians have the right to review, modify, or delete their child's information by contacting us.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Arena Tuitions
• Location: Noida, Sector 120
• Phone: 9891440504
• Email: info@arenatuitions.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Effective Date: October 22, 2025

Welcome to Arena Tuitions. By accessing our website or using our tutoring services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using Arena Tuitions' website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

Arena Tuitions provides personalized one-on-one tutoring services for students in classes 9th through 12th in subjects including:

• Science (Physics, Chemistry, Biology)
• Mathematics
• Board exam preparation (CBSE and other boards)
• Competitive exam preparation (JEE, NEET)

Services may be provided in-person at our location or through alternative arrangements as mutually agreed.

3. Enrollment and Registration

3.1 Eligibility

Students must be enrolled in classes 9th-12th. Parents or legal guardians must provide consent for students under 18 years of age.

3.2 Registration Process

To enroll, you must:

• Provide accurate and complete information during registration
• Attend a free demo class to assess fit
• Complete enrollment forms and payment procedures

3.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Fees and Payment

4.1 Tuition Fees

Tuition fees are determined based on the class, subjects, and frequency of sessions. Fee structures will be communicated at the time of enrollment.

4.2 Payment Terms

• Fees must be paid in advance as per the agreed payment schedule (monthly, quarterly, or as specified)
• Accepted payment methods include cash, bank transfer, UPI, or other mutually agreed methods
• Late payments may result in suspension of services

4.3 Refund Policy

• Demo classes are free and non-refundable
• Once enrolled, fees are non-refundable except in exceptional circumstances at our sole discretion
• Unused sessions may be carried forward within the academic year, subject to availability

5. Class Scheduling and Attendance

5.1 Flexible Scheduling

We offer flexible timing to accommodate students, including those involved in sports or extracurricular activities. Class schedules are agreed upon mutually between the student/parent and the tutor.

5.2 Attendance

• Students are expected to attend scheduled classes regularly
• Absences should be communicated in advance whenever possible
• Missed classes may be rescheduled based on tutor availability

5.3 Cancellations and Rescheduling

• Students may reschedule classes with at least 24 hours' notice
• Arena Tuitions reserves the right to cancel or reschedule classes due to unforeseen circumstances (e.g., tutor illness, emergencies)
• Canceled classes by Arena Tuitions will be rescheduled or credited

6. Student and Parent Responsibilities

Students and parents/guardians agree to:

• Treat tutors and staff with respect and professionalism
• Provide a conducive learning environment during sessions
• Complete assigned homework and practice exercises
• Communicate concerns or feedback promptly
• Adhere to all policies and guidelines set by Arena Tuitions

7. Code of Conduct

We maintain a respectful and professional learning environment. The following behaviors are strictly prohibited:

• Harassment, bullying, or discriminatory behavior
• Dishonesty, cheating, or academic misconduct
• Disruptive behavior that interferes with learning
• Unauthorized recording or sharing of class content
• Any illegal or unethical activities

Violation of this code may result in immediate termination of services without refund.

8. Intellectual Property

8.1 Ownership

All course materials, notes, study guides, and content provided by Arena Tuitions are our intellectual property and are protected by copyright laws.

8.2 Usage Rights

Students may use provided materials solely for personal educational purposes. You may not:

• Reproduce, distribute, or sell materials without permission
• Share materials with non-enrolled students
• Use materials for commercial purposes

9. Limitation of Liability

Arena Tuitions provides educational services to the best of our ability. However:

• We do not guarantee specific academic outcomes or exam results
• Student success depends on multiple factors including effort, prior knowledge, and external circumstances
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services
• Our total liability shall not exceed the fees paid for the services in question

10. Termination

10.1 By Student/Parent

You may terminate services by providing written notice. Fees for the current payment period are non-refundable unless otherwise agreed.

10.2 By Arena Tuitions

We reserve the right to terminate services immediately if:

• Payment obligations are not met
• Code of Conduct is violated
• False information was provided during enrollment
• Any terms of service are breached

11. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

12. Communication

By enrolling, you consent to receive communications from Arena Tuitions via:

• Phone calls and SMS
• Email
• WhatsApp or other messaging platforms
• Website notifications

You may opt out of marketing communications at any time while still receiving essential service-related messages.

13. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

• Informal Resolution: Good faith discussions between the parties
• Mediation: If informal resolution fails, disputes may be referred to mediation
• Jurisdiction: Disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh

14. Changes to Terms

Arena Tuitions reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of services after changes constitutes acceptance of the revised terms. We will notify enrolled students of significant changes via email or other means.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Arena Tuitions regarding the use of our services.

17. Contact Information

For questions, concerns, or inquiries regarding these Terms of Service, please contact us:

• Arena Tuitions
• Location: Noida, Sector 120
• Phone: 9891440504
• Email: info@arenatuitions.com
• Hours: Monday-Saturday, 9 AM - 7 PM

By enrolling in or using Arena Tuitions' services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for choosing Arena Tuitions. We look forward to supporting your academic success!